We believe it’s bad business to sell people things they don’t need. This is why we have a policy that requires our representatives to tell a homeowner when they don’t need our services. Here’s one example that demonstrates why we do things this way. This homeowner didn’t need our drain tile system and we didn’t try to sell them one. The goodwill generated by an anonymous post like this on Angie’s List can’t be bought as part of an advertising campaign. It can only be earned by being honest and straight forward with people whether they become customers or not. We’re happy for this to be The Case Study That Never Was.
“After thoroughly inspecting my basement as asking me about how long I had been in the house and how long it had been since the walls and floors had been painted (20 years or more), he told me that my walls were in excellent condition especially given the length of time since they had been painted by the previous owners. He recommended removal of any loose paint and repainting using DryLock paint. Despite some evidence of water seepage up through the floor around the perimeter, he didn’t thing that the situation was significant and that their drainage system wouldn’t help in my case.
I really appreciated his honesty for not trying to sell me a drainage system that I didn’t need. For me, this is a hallmark of a great company. I highly recommend them to anyone who thinks that they might have a wet basement problem. I would be very confident that their work would be well done.”